FAQ

How long does shipping take? Standard shipping takes 7 to 14 business days. Express shipping options are available at checkout for faster delivery.

Do you offer free shipping? Yes — all orders over $49 ship free. Orders under $49 have a small shipping fee calculated at checkout.

What is your return policy? We offer a 30-day hassle-free return policy. If you're not happy with your order for any reason, contact us and we'll make it right — no questions asked.

How do I track my order? Once your order ships you'll receive a tracking number by email. You can also visit our Track My Order page and enter your order number at any time.

Are your products safe for pets? Yes. All pet products in our range use non-toxic, pet-safe materials. Our cooling mats use BPA-free gel and our cooling vests are made from skin-safe breathable mesh.

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Can I change or cancel my order? Orders can be changed or cancelled within 24 hours of being placed. Contact us as soon as possible at support@breezelane.com and we'll do our best to help.